{"id":2614,"date":"2022-09-05T11:25:19","date_gmt":"2022-09-05T09:25:19","guid":{"rendered":"https:\/\/moimontreal.com\/faq\/"},"modified":"2026-04-30T14:03:55","modified_gmt":"2026-04-30T12:03:55","slug":"faq","status":"publish","type":"page","link":"https:\/\/moimontreal.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n  <div class=\"top-bar show  \">\n    <div class=\"top-bar__item\"><p><a href=\"https:\/\/moimontreal.com\/en\/buy-tickets\/\">Secure your spot now. Buy tickets HERE!<\/a><\/p>\n<\/div>\n    <div class=\"top-bar__item\"><p><a href=\"https:\/\/moimontreal.com\/en\/buy-tickets\/\">Secure your spot now. Buy tickets HERE!<\/a><\/p>\n<\/div>\n    <div class=\"top-bar__item\"><p><a href=\"https:\/\/moimontreal.com\/en\/buy-tickets\/\">Secure your spot now. Buy tickets HERE!<\/a><\/p>\n<\/div>\n    <div class=\"top-bar__item\"><p><a href=\"https:\/\/moimontreal.com\/en\/buy-tickets\/\">Secure your spot now. 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aria-label=\"Blog\">\n              <span>Blog<\/span>\n    <\/a>\n  \n  \n<\/li>      <\/ul>\n    <\/nav>\n  \n  <\/div>\n<\/div>\n\n<\/header>\n\n\n<section class=\"cover smaller center\">\n  <div class=\"c\">\n    \n          <div class=\"headline h4 uppercase\">\n                <h2 class=\"title h4\">\n          FAQ        <\/h2>\n      <\/div>\n    \n          <\/div>\n<\/section>\n\n\n\n<section class=\"faq\" data-hash=\"faq-section\">\n  <div class=\"c\">\n        \n    <ul class=\"accordion text-content\">\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">How can I purchase tickets?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p><span style=\"font-weight: 400;\">We highly recommend purchasing tickets online to guarantee your entry. While tickets are available at reception, they are subject to capacity and availability.<\/span><\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Can I purchase tickets at the door?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p><span style=\"font-weight: 400;\">Yes, walk-ins are welcome. However, entry is not guaranteed if the museum is at full capacity. Booking online is the best way to secure your preferred time slot.<\/span><\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">How long does a typical visit take?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p class=\"p1\"><span style=\"font-weight: 400;\">The experience typically takes between <\/span><b>45 and 60 minutes<\/b><span style=\"font-weight: 400;\">, depending on your pace. \u00a0<\/span>However, there is no time limit for exploring the exhibits, so feel free to take your time to play with our XXL dilemma games and take even more photos. Enjoy your visit!<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Can I reschedule or get a refund?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>Refunds: All ticket sales are final and non-refundable.\u2028Rescheduling: Visits can be rescheduled at least 24 hours in advance, depending on availability. To adjust your reservation, please <strong><a href=\"https:\/\/moimontreal.com\/en\/faq-buy-tickets\/\">click here<\/a><\/strong> and enter the phone number or email address associated with your order to receive further instructions.<br \/>\nIf you would like to modify your booking within 24 hours of your visit, please contact us by email at bonjour@moimontreal.com or call us at +1-514-665-7073.<br \/>\nbonjour@moimontreal.com<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Do young children need a ticket?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p class=\"p1\"><span style=\"font-weight: 400;\">Children aged \u00a0<\/span><b>4 and under enter for free<\/b><span style=\"font-weight: 400;\">\u00a0 and do not require a ticket.<\/span><\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Is the museum wheelchair accessible?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p>The museum is partially accessible. A ramp is available at the entrance. However, some exhibits include steps or uneven flooring and may not be fully accessible.<\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Do you accept the Access 2 Entertainment card?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p class=\"p1\"><span style=\"font-weight: 400;\">Yes! The accompanying person receives free admission. We recommend contacting us in advance at <\/span><a href=\"mailto:bonjour@moimontreal.com\"><b>bonjour@moimontreal.com<\/b><\/a><span style=\"font-weight: 400;\">\u00a0 to ensure availability, although walk-ins are accepted.<\/span><\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Where are you located and how do I get there?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p><span style=\"font-weight: 400;\">The Museum of Illusions Montr\u00e9al is located at:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>44 Rue Saint-Antoine O, Montr\u00e9al, QC H2Z 1G9, Canada.<\/b><\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Is there parking nearby?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p><span style=\"font-weight: 400;\">While we do not offer private parking, there are several \u00a0<\/span><b>paid parking options and street parking<\/b><span style=\"font-weight: 400;\"> available nearby.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\u00a0Notably, the \u00a0<\/span><b>Indigo M189<\/b><span style=\"font-weight: 400;\">\u00a0 and <\/span><b>Indigo M183<\/b><span style=\"font-weight: 400;\">\u00a0 parking lots are both within walking distance.<\/span><\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Are food and drinks allowed?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p class=\"p1\"><span style=\"font-weight: 400;\">To protect our exhibits and maintain a clean environment, \u00a0<\/span><b>food and drinks are not permitted<\/b><span style=\"font-weight: 400;\"> inside the museum.<\/span><\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">How can I book a group event?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n                        <div class=\"content\">\n              <p class=\"p1\"><span style=\"font-weight: 400;\">The Museum of Illusions Montr\u00e9al is a unique venue for \u00a0<\/span><b>group visits, corporate events, and school trips<\/b><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">For inquiries or custom bookings, please contact us at \u00a0<\/span><a href=\"mailto:groupe@moimontreal.com\"><b>groupe@moimontreal.com.<\/b><\/a><\/p>\n                          <\/div>\n          <\/div>\n        <\/li>\n                              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Have more questions?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" 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